Complaints Procedure

Effective version: 2026-08-19-v1.

Complaints about account access, listings, marketplace service, payments, refunds, disputes or seller payouts can be sent to supportvestoora@gmail.com.

Identify the relevant account, listing or order reference, date and requested resolution. Do not email passwords, card details, one-time codes, private access credentials or unnecessary identity documents.

Vestoora records the complaint, acknowledges it through the available channel, investigates the relevant records and provides an outcome. Mandatory consumer, payment-provider and court or authority rights remain unaffected.