Buyer protection policy

Version

2026-08-23-final-live-v2

Effective from

2026-08-23T00:15:00.000Z

SHA-256

388e1d551e06086358d72b7360998bff92aea98c655e19dc04ed86e6a2c9aa2d

1

Protection covers a controlled payment flow, shipment confirmation, and handling of non-shipment, loss, and material non-conformity.

2

The buyer reports the issue in-app, preserves evidence, and does not return outside the approved process. The seller is given an opportunity to respond.

3

An active dispute blocks payout. Vestoora does not promise an outcome contrary to mandatory law or Stripe rules.

4

Mandatory consumer rights apply to BUSINESS sales. They generally do not apply to PRIVATE sales unless the law provides otherwise.

5

During the pilot, the owner decides each live refund in a protected panel with a reason, idempotency, and audit record.