Refund, complaint and dispute policy

Version

2026-08-23-final-live-v2

Effective from

2026-08-23T00:15:00.000Z

SHA-256

fcc041ee77d9a7015d80e6354c9db22cc4fb2e5aa97d7c049793a16b3e39e5b7

1

Seller cancellation, non-shipment, confirmed loss, or material non-conformity: full refund of item price, standard shipping, and the Vestoora fee; the payment operator reverses the applicable settled amounts.

2

A partial refund covers only the approved part of the price; shipping and the Vestoora fee are refunded according to the reason. Reversal and application-fee refund match the components actually refunded.

3

Withdrawal in BUSINESS sales follows mandatory consumer law; return cost depends on correct prior disclosure. In PRIVATE sales, a change-of-mind return requires the seller's voluntary agreement.

4

A chargeback or active dispute blocks payout and starts evidence preservation. A second refund is not executed in parallel.

5

During the pilot every live operation is manual, owner-only, idempotent, audited, and requires a reason code.